“DAMPAK KUALITAS PELAYANAN PETUGAS LOKET TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSUD RATU ZALECHA MARTAPURA: THE IMPACT OF THE QUALITY OF SERVICE BY LOCK OFFICER ON SATISFACTION OUTPATIENTS AT RATU ZALECHA MARTAPURA HOSPITAL”, JIHA, vol. 1, no. 2, pp. 54–60, Jul. 2024, doi: 10.54004/jiha.v1i2.113.